Anyone here know anyone there? I placed an order weeks ago for a little over 10k. I have had no luck getting anyone on the phone since. The email communication is spotty. It appears that my whole order is held up due to backordered reels. I asked to speak to a manager or the owner and all I get is an email from Lori, who has as of now taken more then 24 hours to respond to.
Sorry to hear your troubles with getting your order fulfilled and their poor customer service. Lots of members here with myself included avoid them like the plague for good reason. I’d get with my bank and do a charge back. Shop elsewhere and learn from your mistake and never shop there again.
Only deal with reputable vendors. Try to get your money back and run. You are not the first customer to pay and get nothing in return.
Update… shortly after posting this Lori called. Explained that they hadn’t gotten one of my hose reels in or my 12v pump. We agreed to drop the 12v pump and she would refund that part of the purchase, which she did immediately. She told me that the reel would be in Friday of last week or Monday of this week. I sent an email Tuesday with no reply, and called today leaving her a message to call back because I was told she was with a customer. That was before lunch. I called back at 2 and 4:45 with no answer. So I’m still here waiting.
Now you know
Other companies are having trouble as well. Factories in China have been shut down.
And another update, so after posting my last update I now have a shipping notification. I also had another partial refund. I received nothing from the company as far as communication, but the BOL lists that they left off one hose reel, a sludge sucker, and some hose. The reel that was left off I am assuming is the one I planned to use as my intake reel. It was one with a 1” ID plumbing. My question is do I really need that big of a reel for my intake hose. I am putting an 8gpm on the trailer and have a 325 buffer tank. Will a regular reel serve me the same? If so any recommendations on an electric reel for the supply line. My other reels are titan 18”.
Yes. Or, just use the reel for storage and pull of what you need for the job and connect it to your buffer inlet. There’s not really a need to plumb your supply through the reel.
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That’s what I do too. I have camlocks on each section so I just usually pull off my 100’ hose, unhook the camlock from the second 100’ hose, and plug it into the camlock on my filter that feeds my buffer.
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To the both of you… 
…idk why I didn’t think of that lmao. Thanks. You literally just saved me $300+
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Why do you have a filter on your supply? Do you do a bunch of jobs with well water? That’s about the only reason I could think of having one.
My supply is plumbed through my reel and to a Y splitter with another short length of hose to fill up pump ups and rinse tank and whatnot but I went almost two seasons without having it plumbed. Either is perfectly fine.
I’m going to get some 25’ and 50’ sections of hose too. Seems like anytime I need more than 100’ it’s only like 10’ so I’m stuck unrolling another whole 100’. A 25’ and 50’ would prevent that from happening.
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Don’t thank me. That advice was given to me on here many moons ago by someone entirely more knowledgeable than I. Just passing it on.
That is the one thing I enjoy most about this forum. The value in the knowledge freely discussed.
Yep. This is me too. I’d say probably 95% of jobs I only need 100’.
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Dang it, Brian. Answer me! Why do you have a filter on your supply? Now, I’m running through reasons why in my head and still only coming up with well water.
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You nailed it! I didn’t use to have one before the buffer but it was turning orange and looking like crap. I know a blue top won’t completely stop all the rust but it definitely makes a big difference. I don’t have to clean the filter right before the machine as often either. I still do though. That tells me one filter doesn’t stop everything. I’m sure the stuff that makes it through one filter wouldn’t be big enough to hurt anything on the pump though.
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That makes sense. I personally refuse to ever use well water for any job but some folks don’t have that luxury. I know @Racer used to have one right off his reel but no clue if he still does. Okay, my curiosity is satisfied. Carry on lol
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@DisplacedTexan darn, give @marinegrunt a break he was probably busy playing the piano! Hahaaha
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Killed fiddy men my foot, You’ve prolly helped fiddy men you big ole softy. Good man.
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