I’ve never used Customer Factor, but my favorite things about HouseCall are
The dashboard tells me whether or not I have my goal of $3500 scheduled for the week and if not, I better start calling or go back into a neighborhood I’ve recently worked in to hang door hangers a second time, etc. I can run a report seeing and date range I want.
The pre service emails with templates telling them how to prepare for our arrival.
The post service emails with review links.
The on my way text.
The service started and service finished text.
Uploading pics is better with HouseCall Pro than it was with joist.
The estimates and invoices are super professional.
You can add default prices and just click from a menu for your services.
I can add my proof of insurance right to the estimates.
I can add private notes in that I can see when they call next year like: Customer referred us to Mrs. Jones. Apply $50 referral credit or Apply Senior Discount to every estimate, etc.
But my favorite thing is the support staff. Any time I’ve ever had a question it gets answered in less than 10 minutes and it’s a real person. I had an issue with it not talking with quikbooks last week so I opened a chat window and it was fixed in less than 5 minutes. Seriously.
They will also take your suggestions and make changes to software if it makes sense or enough folks have asked. Worth every penny.