Yes, repeat business is important. …I agree !
and YES
You can have repeat business while making 1 to 5,000 dollars an hour if your services have a Perceived Value to your customers.
We do have repeat customers and yes, once in a blue moon, upper management gets replaced and they seek out other companies. They always return, except this time, the cost of doing business rises.
You see, we never raise our prices execpt for fuel costs which is less than $500 per jobsite. We have a few customers that we have been servicing since 1988. They’re not garages since we started them in 1989, but none the less, we do not raise their invoice price. If they were to cancel service, than decide to come back, we would quote them a new price based on todays bids. This locking in the price speaks volumes to the customer and as long as the service and workmanship stays high, they will never leave.
Now I can only speak about our customers.
With our customers, we make sure there is a meeting of the minds on how we accomplish the cleaning and the depth of the cleaning and agree to a price accordingly. I have customers that are 27 years working with me come this Dec. In that time, I have only lost 3 customers( 2 because the Business moved out of state and 1 because upper management’s friend got in the Power Washing Business).
But what comes with that is service …
For example…If they call today and want it done by tomorrow, it’s done. In rare cases, they have called me in the late afternoon and that evening… we was mobilized on the site with 26 men working with 8 washers and two 68 gpm filtration units with permits in hand. Very few business can achieve this level of repsonse in that short amount of time.
We can clean up to 280,000 sq ft in a single work day. That includes walls, colums, Stairs, EVERY square inch of the floor with full flow filtration with permits in hand.
510-612-0437
