Noticed several days ago that I wasn’t getting my blind copies of any mail sent to clients, mainly invoices and receipts. Have tried their help desk, no response in over 24 hours.
I did finally have one go thru last night, but several others haven’t. Is anyone else noticed any problems? Thanks
I use it but you already know that 
Have you tried calling in? I’ve always been able to get a hold of them that way. Haven’t noticed a thing wonky in my end.
Have you sent out any quotes or invoices past 3 or4 days? Mine was working fine until Sunday. Says it’s being qued up like usual, it just never gets sent
Yes I have. Quite a few actually as I had to bust out a ton of work this last week before headed back out on my “real job” tomorrow.
Just had a quote accepted tonight too. A few payments/invoices went through just fine yesterday as well
Were any of yours a gmail address? Just realized the only 1 out of 5 that went through was a non-gmail. They were all working fine last week. I wonder if they’re having some problem with their gmail interface. Will defintely be calling them this am. Pretty sure not on my end, have tried from 3 different computers, reloaded, etc. Plus it tells me going into que, will go out shortly.
Most were Gmail or a local internet providers email here. Nothing I have is sitting in pending so definitely on your end
Did you get this resolved?
Yes, but kind of a work around from how I’ve been doing past 7-8 years, but it works
I had been getting emails bounced about a month ago.
ellen@thecustomerfactor.com got it resolved for me quickly
Try emailing her directly and she’ll be able to help.
Got it worked out. It was over Ellen. Had Steve on the phone for over an hour. We never did figure out exactly what caused, but we think it may have been my mail server not forwarding for some reason after working fine for years and still working fine for everything else incoming. But we came up with a work around and just bypassing my server with gmail. It’s a little funky, but works fine. But when my copies of emails come in says from ‘me’. Also, I just noticed that I’m not getting read receipts now I don’t think. Don’t normally send that way, but occasionally I do, but haven’t gotten any the past couple.
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