A good referral partner of mine has sent me a unique job to do. A customer had a tongue and groove porch installed and applied a oil based stain. They were not happy with how it attracted dust and dirt so they attempted to apply Thompson water seal over the oil base. Now its just pooled on the surface because of course it did not penetrate through the oil base. They just want the Thompson water seal removed so they can decide what to do from there.
I was thinking to use some soap or a mild degreaser and hot water but this is definitely a situation I have never ran into. What would you do?
I’m no wood expert but I would think that that needs to be sanded off and started over if they don’t like the finish. Maybe stripped with chemicals and sanded at the most.
They just want the Thompson water seal removed. Its wet and gummy. It’s just sitting on the surface. It never penetrated the oil base. You can scrape it off with a putty knife
10 years ago I would taken that in a heartbeat and I would have struggled with it for days…i had a few jobs that I thought would be done in a couple of hours.and it took a couple of days…lol when a $200 an hour job turns into a $10 an hour job…now I look at it and think…politely turn it down and refer them to someone else!.. if they weren’t happy with it before and then they added something to it and then really weren’t happy with it, no matter what you do you’re probably not going to make them happy with it… not always the case but sometimes.
Yea fixing someone else’s problem doesn’t always pan out how you hope. I’d walk away, right now im cutting back on tons of extra services and just focusing on a select few
If this isn’t your specialty then it’s probably not worth your time
If it was a normal customer I would t even consider taking it. It’s for another company that subs several jobs out to me. Honestly I’m hoping to price myself out of the job. If not, I’ll be sure to do quality work to the best of my capabilities.
I have already told the customer that I’m not giving her a set quote but rather a wide price range. I’ve also set a wide range of expectations. Best case to worst case.