O.K. guys i have a question what would you do? I quoted a roof cleaning a couple weeks ago it has a lot of moss on the front side but not near as bad on the back side. i did a follow up question to see if they wanted to go through with the cleaning and the gal said she could not afford my quote and asked if i could do it for less for cash. I do not change my prices when i quote a job it is what it is. but because the front of the house is a lot worse than the back i was thinking about offering just a front wash at a price they could afford if they would call me to do the back when they could afford it like maybe in the fall. good idea or not. of course the price would be a little higher because i would have to go back.
Thanks Larry.
I would say move on. You are right to not lower your price, but if you do half a job and they say such and such cleaned my roof it will make you look bad for only completing half.
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What does your gut tell you about their situation? It’s usually right.
I’ve done similar things in the past and never been called back about the back side. I’ve occasionally offered to do the whole thing and split it into two payments for them. I enjoy getting to meet people and get a feel for what their needs are. Heck, sometimes we’ll even do a freebie if I think they need it bad enough! lol
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No doubt that you have heard the expression there’s more than one way to skin a cat, well here’s another. There’s more than one roof cleaning company to do a roof.
You gave her a bid it is what it is, if she doesn’t want you let her find someone else.
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Unable to edit my post above, wanted to add this.
Your time is money, tell her that if she had not let her roof go uncleaned for so long it wouldn’t of been such a high bid.
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Every single roof cleaning quote that I do starts out as one side of the roof. Every one.
The majority of my customers are satisfied with that. We do offer a full roof wash price as part of the discussion but I try to talk them out of it.
Only you know what your prices are and what they have to be to create a profit on this job. Go do that part.
And never burden your customer by making them lie to you that they are going to call you back in the fall. Make the deal work for you and them now. If they decide to call back (they won’t), then that is fine, but they will be happy to let the back grow a couple of more years before it bothers them enough to do something about.
You spent money to get them to call you in the first place, you cared enough about it to follow up with them, now go sell them something.
Sell them something that fits their needs. Your needs will be taken care of in due time.
I’m the opposite. Every quote we do starts as a whole roof, that way we can go down to just the bad side if possible. Also if they go with a partial, they don’t get a warranty.
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Every quote we do is for the full roof.
Price point is everything in business. You quote based upon running a business. If they cannot meet the quote chances are you will lose money lowering your price and won’t stay in business long that way.
Just food for thought.
I can not judge your tone but it almost seems arrogant that you would insist that I am not allowed to clean the front roof seen here for $895.00. If the client would chose, he could pay $1,295.00 to wash the whole roof. The check he wrote was for $895.00.
I would rather do half roofs.
Tim do you like doing half because of time your getting them done faster? Higher profit I’m sure it’s not half the price. Curious as to the reasoning
No one was inferring anything arrogant. Simply pointing out that I do whole roof quotes and that price point was important to success in business.
Nothing more nothing less. Sorry. Just feedback which is what the post asked, a question.
Because half roof is what my customers need and desire. I create that desire in them and then fulfill it.
Plus it just really irritates me when someone tries to sell me something that I do not need just because they are more interested in my money than my needs.
I charge enough to do half roofs that I don’t care if I never do a whole.
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Once again I totally agree with Tim Fields.
We do at least 100 roof washes a year(we did 5 roof washes this week alone). Its always the North side here that gets bad. If a roof wash is $800 for the whole roof the front alone will be aprox $550. Most of my customers are all about aesthetics which mean how good it looks. We aim to please our customers first and foremost. So with that said I tell them what the whole roof cost and what the front roof cost if thats what they requested. 9x out of 10 we do what they requested. We stay busy almost all the time and it’s because we do what our customer request first and foremost.
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Good topic and comments.
I’d take the $895.00 all day long.
How are you basing your prices on just doing one side. We have alot of different sides to a roof. So how you your figure out your prices for offering one side [MENTION=6510]Tim4[/MENTION]
Nick Giordano
CleanPro
636-686-7137
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I’m with Tim on this, but bear in mind we have seasons up here and don 't get the type of growth you guys get farther south. A good southern exposure up here is going to prevent any growth.
I know this is an old post now but we did just half the roof, customers loved it, they were selling the house so they wanted the worst side done as that was all they had in their budget. p.s. just found out the house sold.
