Being start of my 3rd year, i somehow had my first repeat customers both call today to schedule work.
Im going to keep them at the same rate, but prices have gone up a bit since the last time i was at both of them… only talking $20-40 diff. Just curious how yall approach returning customers and rate increases?
If someone is a prior customer they’re locked in with the same price for 10 years for the same service. New service gets a 10% discount no matter what the price is. If a customer refers anyone that does business they get a $50 referral credit.
This morning we did a pool deck that we charged $325 last year for $175.
The $150 in referral credit came from $1200 in work from 3 friends and neighbors.
And if you’re referred by someone else who says how great you are it’s so much better than you going to tell someone how great you are. I can’t remember the last referral from a current customer we didn’t do business with.
I will definitely do all i can to keep repeat customers.
They are in my immediate area, 3 min from my house, and its a good neighbor for well paying jobs…just got yard signs in this week so good timing on that.