After weeks of holding on for customer service, I finally got through. I put my leads on hold a while back until I could finally talk to someone at HA. I kept trying, holding for 10, 20, 30 or more minutes then Id just have to hang up and go to work. This went on for weeks. Well after officially cancelling (and hearing all about how its a huge mistake, how detrimental it will be to my online presence and so on), I got quite a surprise. $77 in charges followed a week later by $33 in charges. Ive had no leads come through to pay for so what gives?
So, I called today again and same deal. They dont answer. I waited on que for chat. When you choose to chat, you first describe what your issue is. I typed “charges and cancellation”. So I waited the 12 minutes until the next available agent and when I was next up, they disconnected.
After selling me leads that were sold the day before (I called the leads immediately), not crediting my bad info leads (numbers that are not in service), getting cussed at and told I need to take salesman classes “because you suck at sales” I could puke. These people/ this company is so filthy I could not imagine running my business this way. Truthfully, I couldnt afford the retainer required by the team of attorneys needed to stay in business without ripping people off. Im so fed up with the dishonesty and stealing. I thought cancelling would finally get me out of this mess, I was wrong. Im trying to make a life for my family, raise my kids and Im working long, difficult hours to do it. These people are leaches, have no morals or ethics. Ive read about the other experiences people have had, Im happy for any successes you guys have, but my entire deal with them has been terrible. I now have to make the time to change my banking before next friday when more charges may go through. And if they try, I wonder if they attack your credit somehow? Trying to buy a house, that would really mess some things up. Best of luck.