How to handle customer complaint

Hey guys, I washed this house 3 days ago and the customer sent me this picture this morning. He said there are several spots like this. Could it be soap residue stuck in there staying wetter with the rain? It did rain all day yesterday and its still alittle wet outside this morning. Could it be a stain? I used 10% SH with about one ounce of palmolive per liter in my foam cannon. Thanks in advance!

That’s a crazy amount of soap. Way too much.

And you need to get a professional soap to eliminate the palm olive soap as the potential cause of those streaks.

Rewash it using a professional soap. That’s the easiest first step in trying to deal with the streaking.

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Roger that. Waiting on an order from Southeast soft wash and Georgia chemical I placed last week. Thank you for your reply.

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What is the surface of that roof? wood ,metal or asphalt.

Its vinyl siding

I wondering if it’s not water coming from behind the siding.

Hard to tell from the picture, that siding looks like it might be Nailite.