Do any of you have experience with sales reps, either at your previous job, current company or anything, or perhaps you’d like to hire one soon.
Basically I may be switching one of my techs to being a sales rep, he has years experience in it and that was my goal bringing him on the team for anyways.
So we’re talking of possibly getting ready to launch in January his new position after working out his duties, also I’d like to hire another person so that we can actually have two competing reps.
I had him write up a rough draft of the duties, here is what he wrote:
Pay base would be 600 a week plus quarterly bonus based on performance. And commission based on percentage.
Min of 125 calls a day and should equate to 15-20 % retention of calls.
Meaning out of 125 there should be 25-15 recorded call, emails, appointment, or quotes ect… all calls will be managed appropriately and accurately. Every call each agent will fish for as much info and always ask for decision maker.
They should work 9-530 Mon-Friday. With lunch.
-to maintain a professional approach every call every person every time.
-Answer any and all questions leading to a quote/appointment
-gather any and all information required for CRM
-managing of all calls based on end, file all information for closed deals
-provide customer service for all deals associated with the agent
-prepare monthly report based on numbers
-follow up with existing/new clients
-answer incoming calls from source
-make at least 125 outbound attempts per day
-Attend outbound/field quotes with field tech
-schedule appointments based on availability of schedule
-Reminder/ end of service call.
So based on this info he gave me, it kind of sounds a bit more than a sales rep, I know he has desires to be manager but the position we need is a sales rep, so I may not have him handle certain things listed there.
I have a few questions for you:
- are those things you’d have a sales rep handle?
- are there other things they should do? less things?
- Also the pay seems a bit high, is this normal? can I offer less?
- Should the quarterly bonus be fixed % rate? if so how much?
- How much should the commission % be? based on first job only? or all scheduled hereafter?
- Should they answer THE company phone line? or should I give them a new number?
- Should he get a % off existing clients if he calls them to schedule work?
If you can answer these or other question please do, you may private message me if you so desire.
Thank you for your time.