I just received a call from a lady who said that she was on my website, filled out the quote request form and a few days later was contacted by another power washing company who told her that he got her info from Home Advisor. She swears that she never used HA and that she is sure she was on my site and not a HA site. Anyone ever heard of this?
If you ever signed up for HA they can reroute your phone number and website.
I have never had an account with them, but I do have one with AL.
AL was apparently bought by HA.
But how can someone be on my website and H.A./A.L. get the information? This is really troubling.
This would only be possible if they had some type of code on your website. Maybe a javascript snippet, but you would have had to allow them to add it or add it yourself, it cannot just be injected by a 3rd party without someone giving them access.
If you were/are listed on A.L. and H.A. purchases them, my assumption is that your information then becomes H.A.'s. If the customer went through either one of those sites, then it could be possible. I don’t know the logistics, just thinking it through, out loud.
Read number 2
They probably cloned your website. I read a story about this last week but It was a bakery website and the customer was inquiring about a wedding cake. Ill try to backtrack and link the article but if you google it I’m sure you will find 100’s of the same stories.Read the terms of service agreement sometime, they basically own the rights to your business. I just got a cold call from a Home advisor rep yesterday who was pretending to be a customer interested in hiring me then started pitching me over the phone. After I told her to stop and take me off her list she continued asking me the same questions and started getting rude before I hung up. Mind you these are the same people that field someones call when they call a cloned number that’s supposedly your business. Seems legit. Home advisor will inadvertently take away small businesses ability to compete by stream lining advertising and charging a fee. Once the market is cornered leads will be sold to the highest bidder. I’m glad people are making money with it but your selling your sole to the devil.
This is pretty troubling. I have not, nor will I, ever done business with HA, but I have (I’m sorry to say) done business with AL…I would like to know how to prevent them from redirecting my customers.
Any advice, @Mark-Hatch ?
