Faux Stone Veneer Damaged by Bleach

Oh, ok, thanks for the clarification. I was thinking to myself why didn’t the acid on the copper runoff bring the color back then to the stones on the chimney. My thoughts are confirmed. Thanks again. I recently read where they are saying not to etch certain substrates anymore, but I need to read more on it. That isn’t in my wheelhouse so to speak. really don’t want the work, but the jobs I seem to get are getting weirder and weirder. Just painted brick on a beautiful whiteish and chocolate flecked brick home. The masons that laid that brick were excellent, no mortar on any brick anywhere, all joints slicked the same. That brick was old and expensive. Wanted pure white, oh well. What the customer wants…

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Feeling a little mischievous today? That’s two in a row. :grin:

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While this may have been avoided by starting with a much lower SH %, how can you identify fake stone? Should this sort of thing have been asked of the client beforehand(or as a professional should you not be asking that sort of question)? And lastly, if a mistake is made like this could it be covered by General Liability insurance, or would this be out of pocket?

General liability isn’t going to cover that. A care custody control policy, or whatever your state calls it, would cover it.

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We’re not even positive it’s fake stone. Could a strong SH mix breakdown waterborne sealer? If it’s fake I would contact the manufacturer and talk to them. It might be as simple as some sealer or they might even have the exact thing you need. Find out which contractor built the home and you can likely find out. It might even be on the blueprints at the county.

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Golly that looks bad on once was a really nice entry way !

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The lady took me out to Labor-day brunch and we had a couple of Bloody Mary’s. I posted that right before a long nap in the hammock lol

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:rofl::rofl::rofl::rofl::rofl:

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The customer hasn’t said anything. So…

That’s a horrible way to run a business if you want to be successful at this. That’s just a horrible way to think, period. For all you know they might be waiting to see if you do anything to fix it before they contact their attorney to sue your pants off. If that happens bye, bye business. That shouldn’t be why you fix it though. Number one you need to do what’s right. Anytime you step foot on a customer’s property you need to leave it in as good as or even better condition then when you got there. You can make a lot of money in this field if you separate yourself from every other slime ball doing business.

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Quite disappointing to see some of these guys come through the forum without an ounce of an idea what there moral obligations are when a customer hires there “perceived” professionalism to tackle a task they can’t do as homeowners. Next time they hire a real professional those guys will be looked at as cowboys as well with customers looking over there shoulder for no fault of there own. Take some pride in the field “you” have chosen fellas.

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I sent a handyman to a customers house Friday to repaint gutters that got damaged during roof cleaning. There were damaged because someone painted them with spray paint apparently. A normal finish on gutters wouldn’t get damaged. Either way I damaged them it’s my responsibility to fix it . The customer had no idea there was even damaged until the handyman knocked on his door.
See the difference here . One school of thought will keep you in business.
The other will close you down over time .
Always get ahead of a problem. Never wait for it to be one

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Yep. Tomorrow I’ve got to stop by a house I did last week and patch a quarter sized hole in the EIFS around their front doorway. It’s about 15feet up in the air and was black with algae and I used my low pressure shooter tip to rinse and one little chunk just decided it couldn’t hang around any longer. I couldn’t find a handyman that would go out for such a small job so I guess I’m a masonry guy now.

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You need to step up and take responsibility, BUT, that’s an expensive house and real rock wouldn’t do that. I would show what happened to homeowner and explain that normal rock wouldn’t do that. If it was a custom built home, should be specs or the contractor will know who they used for the stone work. Find out where they got stone. Contractor or stone mason may have taken shortcuts in material that they shouldn’t have and your cleaning it brought it to light. Do your homework. Ultimately you’re responsible, but if improper materials were used, may help you out. Not sure why anyone would use fake rock since not that much difference in price, it’s the labor that’s a killer on stone work and it’s the same.

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i think is fake stones. Most of the damage on the bottom part where rain water back splashes , makes stone surface porous. Mold grows and damage stone over the years . With heavy coat of mold you cant tell what collar or shape stones are. Just do experiment , with same solution you use spray two , three different color stones higher on the wall if stone do not change collar you did nothing wrong. If the will change speak with mason- contractor. I never had 5% sh damage rock. The build stone water falls in the pools and pool cleaners pour 10-12% sh over them every weak.

Those are stone veneer products. Had a customer earlier this year mention that bleach couldn’t be used on his stone or it would void his manufacturer warranty. I was curious so I reached out to the manufacturer and was told bleach couldn’t be used as it could potentially take the color out. Having said that, a ton of homes in our area have the stone veneer and we wash them all the time. We ended up doing a SH-free wash of his home to satisfy his concerns but I wouldn’t hesitate to wash it or similar homes in the future with our standard HW mix.

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So, what you’re saying is that standard house wash mix = good and a 5% mix directly applied = rut roh

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From my experience with HW mix and the pics above of 5%… exactly

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So you’re saying don’t light er up and get it done?

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