You just come on up to Tidewater and Mr. Sparkle will do everything he can to help you succeed. There’s plenty of business here to be had. The key is to get folks to call us when they’re ready to clean instead of some other schmuck. Here’s what I’ve learned in one year of business: 1) the harder I work, the luckier I get. When I went to retrieve my $4071 check yesterday for that colossal window job from last month, the builder booked me to return to pressure wash this palace next week. This is my third job from this builder. BTW, there ain’t no haggle or estimate necessary for the PW. He knows my character and likes the way I conduct my affairs. He never even asked for a price on the PWing of that mansion because he knows I’ll be fair… 2) The MORE I work, the smarter I get. If I depended on this forum for my education without field experience I would only know about 2/3rds of what I use every day to be the best at what I do. 3) As long as I place my customer’s happiness at the top of my priorities,I will ultimately win consistently. Yesterday I had a difficult job that required doing the outside windows over again (windy, cold, inexperienced team member on the water fed pole and SH and water blown everywhere, dirty chimney almost impossible to clean (I DID say almost)
After we went back and fixed the windows, the customer called me back several hours later and insisted that we return to rinse the white residue (SH) off his deck and put the one screen that we failed to replace back in it’s window… NOW, I’ve already been paid. The customer is being ridiculous, because he wasn’t even willing to put that screen in the window for me after I did quite a bit extra for him than I was paid to do. Nonetheless, his happiness is my ul;timate goal. After all, I’m in the happiness business. I apologized for the mistakes and thanked him for giving me another opportunity to serve. Will this attitude pay off with this customer? Will I get the opportunity to clean his water front home nearby in the future? Maybe, and maybe not. But by being consitent in my motivation to place the happiness of my customers first, I will always do my best. At the end of the day, doing my best is enough.