Do you have a written contract?

Residential
1

I am in the process of writing out a customer contract for service.

I’d like to hear about your process - Do you have a contract or do you stick only to invoices or both?

Is a contract even recommended?

I heard a professional mention that he has in print on the contract “Cancelation Fee - $x”

What are some things that you include on your contract that have proven beneficial?

2

I don’t write up a contract for anything under $5k or so.

I charge a $100 security deposit for scheduling all new residential customers (sometimes 20% for larger jobs). That is effectively the cancellation fee, since I let them know they lose the deposit if they cancel without enough notice (“enough” depends on the job size; I let them know at time of booking)

It is a good idea to have a Terms of Service for all jobs. I haven’t gotten around to writing one up yet, but I do try and be as communicative as possible with customers about what to expect and not to expect.

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