Curious to see if you all have any other suggestions or things that we might have overlooked.
One of the challenges we’ve faced in our scheduling is unprepared properties like cars in driveways, furniture on patios, and fragile items left out. We created a client Pressure Washing Prep Checklist that we email to homeowners before their appointment. It outlines simple steps like clearing the area, moving vehicles, and removing fragile items.
Since implementing, our scheduling has run a bit smoother. It still a work in progress… Does anyone do anything similar?
Feel free to update it for your own needs also.
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I send a reminder that’s similar a few days ahead, and just tell them if things aren’t ready I’ll come back at the earliest convince for my schedule. Sometimes that’s the next day, sometimes that’s a month from now… I’m not going to waste my time waiting around and will just move to the next job early. I’ve only ever ran into one instance where windows were left open for a house wash and the client was able to leave work during lunch to seal up the house so I returned later that day.
I tried doing early reminders and checklists but half the time they would rethink the service and cancel on me.
The usual excuse is “oh I’ll just get my son in law to do it”.
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Ours are in our terms and conditions, when they digitally sign they agree to the terms. We also send a basic text a day prior to the service……so no excuses.
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