Nothing like starting the 4th off on a bad note. One of my old customers hit me up 2 weeks ago to get me to go wash his trucks last weekend. I couldn’t do it last weekend due to a family trip we schedule every year for the last weekend in June. I told him I could come out July 4th weekend and he agreed. I told him to have all the trucks pulled away from the docks and the trucks on the other side of the building to be spaced out enough for me to wash them. Neither was done so I left. This is the same company I had last year that always paid late, would ■■■■■ about the back doors not getting cleaned (never pulled from the docks). Had COVID-19 never happened I would have never agreed to go wash for him since he is such a pain in the ■■■. But since COVID-19 did happen and all my business completely grinded to a hault I decided to overlook the past and just go wash. I emailed the guy a couple of days ago to let him know I’d be out today but never received a response. I told the wife last night that I probably wasn’t going to do it since I know what was going to happen. She talked me into going so I went out and low and behold, exactly what I though trucks not staged for washing. Here is my email I sent him and really don’t care if I ever wash for him. But if I do, I am going to a lawyer to get a contract done up with late charges so I have something more binding that just a phone call or an email.
I went to wash the trucks today, July 4th, but none of the trucks were pulled away from the docks and all the trucks on the west side were too close to wash them to my satisfaction. I hesitated on going out to wash the trucks today since I never received any feedback from the last email I sent to you on Thursday, but decided to go wash the trucks as I thought the trucks would be prepared as per your email you sent on June 24th. I should have stuck with my instincts and waited for your response as this morning I wasted 2 hours of my time and scheduled another companies fleet wash to next week since I thought we were washing your trucks today. If we should continue to move forward with our business relationship I will need some reassurances that this will not happen again. I also need for you to speak with NAPA to utilize their water source so I can finish the fleet in one day. If they are not allowing me to utilize their water source I can clean the fleet on consecutive days but I will start charging for water and transportation of the water as it puts extra wear and tear on the equipment.
