Off topic, but you let people go weeks without paying???
I am payment upon completion, happy or not. I get paid day of period. Especially on a house wash.
If there is a problem, I will make it right, but I get paid
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Not unheard of. All my commercial accounts must settle last Friday of every month. Residential I give them 7 days. Maybe have issues 3-4 times a year mainly through miscommunication or being busy but they pay up.
No chanceā¦had someone pay and then have a minor complaint, I immediately refunded their payment until it was corrected. Not taking a dime until theyāre happy. That said, payment is due upon completion, I just donāt consider the job complete until they agree it is. If we maintain a 100% satisfaction guarantee, what would be the point of taking their money before theyāre happy?
Also, we were chasing them for payment over those 3+ weeks after we wenāt back to tidy up some streaky windows and re-rinse, at 30 days I get involved and step up the āyouāre overdueā rhetoric, which usually gets people to move. Thatās when they stated they still had these issues, we assumed they were resolved.
It also rained a few times you said though? I know that rain goes from top down but maybe it ran along it and caused trapped water to come out again? Or maybe the siding sucks and that always happens when it gets wet? Might be worth checking in with the manufacturer to see what causes this.
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Iām going to call a few manufacturers and see if they can tell me why this and a few other things occur. Iām tired of being responsible for things like this. At some point it has to be put back on the home owner. I know a lot of people had their house high pressure washed in the past. I know this can damage the siding by removing the outer layer of vinyl that prevents oxidation. We come along and are now responsible for previous mistakes by the home owner.
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Good luck. Certainteed blew me off, only gave me an SDS for their PVC siding. Wouldnāt answer any other question.
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Depends on how much you want to invest in this client/house, but Iād say cleansol it just be done with it. Better than going back and forth with the client over and over.
It certainly can beā¦before we wash it, at that point we own the problem. This is why itās crucial to investigate/point these things out beforehand. Whether right or wrong, beforehand itās providing information, afterwards youāre just making excuses in the clientās mind.
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Thatās kind of my plan. We tried the light wash/rinse thingā¦it would probably be a worse look for us to try and redo that, versus selling them on āthis is oxidation based, and itās not our problemā¦but hereās what weāre going to do for youā. That way they donāt expect perfection from the process.
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If weāre only that easy. My experience even full strength cleansol does not really always work 100%. Seems like thereās areas that donāt come off or maybe they just arenāt oxidized like the other areas and so it looks different because you canāt remove something thatās not there.
IDK, weāve only done it with Cleansol once, and it was a super-easy homerun.
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Something we should all do as contractors is have a note on the proposal that explains sometimes we may uncover oxidation. This is where your paint is damaged from the sun and while it will be clean, if there is oxidation it can look splotchy. Itās something they should sign off on so we are not responsible for uncovering damage. If you bring your car in for an transmission oil change and the mechanic finds that you have worn gears you wouldnāt expect the mechanic to fix that for free.
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I have this on my website and the homeowner said she red it. Then said I should have called her and said her siding could appear lighter. I told her itās not my soap. Showed her how the sun made the front of the house lighter and the back where there is no sun is darker. I said itās all the same soap. She didnāt care. She wants new siding. Google street view shows her house last year same color as after I washed it.
Iāve never had a difficult time with it when you follow the steps on an overcast day.
Have yāall tried anything else yet @JAtkinson ?
Nope, itās not super-local, so weāll fit it in soon. I also want a couple main guys there to use the max experience, and so they can get more practice with the Cleansol if it comes to thatā¦
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Iām interested to see how it turns out. Not that I ever want to do it myself but itād still be nice to know what it takes
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Sheesh, you and I could have driven up there and done it for him, had a party and been back home by now, LOL.
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Youāre always welcome 
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I hope so, weād be staying at your place, lol. You do have a pool donāt you? Tex doesnāt like to work more than an hour/day.
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