My biggest pain points have been:
- no offline support, at all
- no alerts for when an email is rejected
- no real support for taking deposit payments
Other features I’d really like to see:
- iPad app
- ACH/ electronic check payments (edit: just found out this feature is in beta. They’re charging 1%, which I think is sort of high considering they’re probably paying a flat 50¢/transaction. But still better than 2.75% for CC)
- more streamlined mobile UI- especially in regard to onboarding and scheduling customers. There are way too many different screens and button taps required to add a new customer and then create a job for them on the spot, imo.
- iCal sync for iPhone
- smoother contact importing from phone address book. They’ve had the same bug for ages that prevents you from using the search feature. What I’d really like to see is a dedicated group in contacts for HCP, so new customers are automatically added to the phone contacts.
- customizable notification settings. I want the option to tweak which notifications are sent under which circumstances. For instance, I don’t want the customers getting a message “job started” when they just received an “on my way” notification 20 minutes prior. Or a “job finished” when I’m sending the invoice at the same time. Actually, for most circumstances, “job started” and “job finished” notifications seem pointless and annoying. But I still want the customers to receive booking and invoice messages, so I don’t want to turn off the notifications entirely.
And there are many more that I’d like to see. I’ve been kind of frustrated by their update schedule lately. I know they sort of have to focus on features that add revenue for them, like instant deposit and online booking. But there are still a lot of gaps in basic functionality that it seems like they’re never going to get around to.
