Question for friend need help guys

Hey guys so my friend is in another province and has a very basic pressure washer for his house. This is the Info he gave me… Wondering if anyone knows the answer as to why it’s not shooting any water

Brand new electric pressure washer. 2000 psi, 1.5 gallon per minute. I have followed set up instructions thoroughly. I’m using a garden hose from house as the feed for water. When plugged in, and hose turned on, no water comes out the end nozzle. Pump sounds good but no water flow.

I’ve tried all three nozzles, and unspooling the water line from the pressure water to check for kinks. Nothing

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Since this forum is for contractors, I doubt anyone will want to troubleshoot a consumer grade pw.

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Figured it was worth a shot… Told my buddy I had no clue and the vets on here might have an idea.

Needs more power!
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Never dealt with electric pressure washers. I would return it. Never liked the idea of water and electricity.

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