âSo what youâre saying is, you expect a filet mignon for the same price as a Big Mac?..or maybe an extra nickel?â
I get those every now and then.
That kills me when they say thatâŚgo figure.
Those are never worth a response, Donât reply
I always respond with something along the lines of: âThank you for the complement! I know we are not for everyone, and that is ok. If we can help you in the future please feel free to reach out.â
I donât take it offensively. I wanât people to know we do great work and for our prices to be high enough so that not everyone is willing to use us.
This is in the âsalesâ domain⌠I had a customer a couple weeks ago that was shocked by my prices. I told him âI wish I could afford to operate at 2021 prices but that is simply not the caseâ. He responded âI am a former business owner & you should never apologize for your prices. When can you put us on the schedule?â, all in one sentence. Keep in mind, they have all seen the gas pumps.
Possibly my most often said statement to my sales teamâŚâwe do not have to apologize for being a business and seeking to turn a reasonable profitâ
We get some that are shocked we have increases over âwhat they paid the last timeââŚin 2018 
As long as nobody misses a meal over a house wash, Iâm a happy guy!
I have 3 large projects that I bid on mid 2020 (all of a sudden they want it done) and they are trying to have me do it for the price I gave them lol
Everything has literally doubled in price since
We are providing a luxury service for people who can afford it. Youâre right it is not for everyone. In some parts of the world itâs a necessity to get the green off the walls simply for health concerns and not for aesthetics. Those clients donât care about perfection they just donât want to see the green and thatâs where the cheap house washes come in. I wanted to tactfully put on my website that the service is not for everyone, but my wife said thatâs not a good idea. Iâm landing about 30% of the proposals sent out. Most of the time I donât even get a response as a lot of people are blown away by the price. But the jobs I do get are done ridiculously well and the people are ecstatic with the results. My clientele are the people that already have the nice house, the fancy cars, the boat, the big wedding ring etc. they just want to take care of the really nice things they have. My service is not for somebody who needs a new refrigerator or wants to buy a bigger TV. The key to success (at least where I live) is to have a fat pipeline of leads coming in and staying busy with the high ticket jobs.
On my project and commercial bids Iâve been putting a âPrice is valid for 90 daysâ clause on my bids.
Youâre still too cheap. Wait for the multi paragraph essays to come through lol.
I wouldnât put âitâs not for everyoneâ in print, but I certainly wouldnât be afraid to say it. With Christmas lights we tell them in our initial contact call, âthis is a premium service package designed for people with more money than timeâŚâ It makes them feel âeliteâ, and deters the looky-loos right up front.
Although I tend to find often the cheapest people are the ones with big expensive stuffâŚ
In my experience generally the cheapest clients drive the most expensive luxury cars and often have the mansionsâŚ
I had a few exceptions to this rule but not many.
Itâs not cheap, itâs frugal. I own some expensive things, just donât like wasting money. I would never hire someone to PW my house. I also would never hire someone to install cabinets, drywall my house, paint, etc etc.
Difference between cheap and frugal:
cheap person sees .99 cent screwdriver and buys it
frugal person sees .99 cent screwdriver, knows it is going to break, instead buys a better screwdriver, but not the 17.00 milwaukee or kline maybe like a craftsman or a lowes/HD brand that can be returned when it breaks.
Thatâs exactly how they have all that money. I learned that back in 2003 when I was a delivery driver for KFC. One time I had went out to two different places. The first one was at the end of Castle Drive, gorgeous house, Mercedes in the driveway and it was a $50 order. They stiffed me on the tip. Next delivery was the most ghetto single wide mobile home in the worst part of town with a $20 order and they gave me five bucks.
Rich people stay rich by not spending all their money.
One of my favorite sayings: âSome will some wonât, some do some donâtâ
I donât agree with this entirely. Being smart with money doesnât require you to be a prick. I donât waste a bunch of money on expensive clothes or toys, but I always tip well. Thatâs just being a decent person.
And our wealthiest 4-5 clients typically tip our teams well over $100 after each service.
