My experience with Karen Supplier

I’m frustrated and just feel like venting. Names have been changed.

  • May 26: I placed a $300+ order from supplier. None of the items were shown as back-ordered.
  • May 30: I asked for an estimated shipdate of items. No response.
  • June 8: I asked again for an estimated shipdate.
  • June 8: Karen said some of the items were back-orderded, but it would ship tomorrow. She will provide tracking number once it ships (never does provide number).
  • June 11: I received 2/3rds of order. Of the order I did receive, I received duplicates. I informed supplier about their mistake and asked about the back-ordered items that I didn’t receive.
  • June 11: Karen blames mistake on their distributor. Says she will send me a return shipping label and check on the items again tomorrow morning.
  • June 12: Karen sends me a return shipping label. She never gave me an update on items. (I repackaged the duplicate items and prepared them for shipping. Since the items legally belong to me, I decided to hold onto the items until my order has been completed.)
  • June 18: I asked to cancel the back-ordered items and receive a refund.
  • June 18: Karen says the items are still on back-order and will cancel my order. She again gives me the return address label, and informs me she has been charged for those items. (This kinda pisses me off because I have also been charged for items that I am not in possession of. At this point in time, I’m still willing to return the items if my order is refunded.)
  • June 19: I inform Karen that I didn’t receive a refund yet and ask when I may expect to receive one.
  • June 19: Karen informs me that she submitted the request, and that I should see the refund within 3-5 business days.
  • June 29: I tell Karen that my order is still unresolved. I have neither received the ordered items or the refund. I inform her that my next step is to dispute charges with my card provider.
  • June 30: Karen tells me she has been monitoring the tracked packages and hasn’t seen any movement on it. Says she will process the refund after the shipment is in transit.
  • June 30: I inform Karen that the items that she shipped to me by mistake legally belong to me. Her refusing to honor our original contract unless I ship items that do not belong to her is extortion. I ask if she intends to fulfill the original contract.
  • June 30: Karen says she has been billed for those items and settled the bill with her supplier. She says the email chain has been forwarded to her attorney and will vigorously defend any attempt at a credit card charge back. Says there is no need for additional communication as it can now be handled by her business attorney.
  • June 30: I disputed the charges of the items that I didn’t receive.
  • July 7: I received a refund to my account.

Hey Karen. I would have returned the items if you would have fulfilled my order. I hope your attorney gives you a good legal lesson on business ethics. Thanks.

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Sorry to hear about your hassles doing business. I wonder if this is the same place that an irritable poster on here says not to order from.

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Nope, a different place.

If you won’t say who the supplier is (North American Pressure Wash Outlet, cough, cough) what’s the point of creating a topic to detail the experience?

5 Likes

I have a bit of inside info.

The Chinese factories got shut down for a while so shipments of parts got delayed. Things are coming back online but it’s taking a while.

Parts being delayed is understandable. Orders getting messed up happens. Lack of communication also happens. Withholding a refund because I haven’t yet fixed their mistake is wrong. Its not just ethically wrong, its legally wrong.

So did you send back the duplicate items?

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No I haven’t sent it. Per FTC - Unordered Merchandise, I have no legal obligation to send any duplicates back. Just because something is legal, doesn’t mean it is also the morally correct thing to do.

Everything is still sitting in that box, and it will remain in that box until I make a decision on what to do with them. At the very least, I will wait until the refund becomes permanent. (Currently a provisional credit from the card company. Will take up to 90days before they make a decision.)

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You don’t make the law you just follow it like a law abiding citizen, keep the items.

I was thinking that it may help you as far as your resolution with C/C company if you sent back.