I keep my notepads dor sentimental reasons I guess. I don’t keep up with residential customers. When they call and say I have washed their house before I just ask them what i charged them last time
I have a mountain of composition notebooks and note pads that I use to to write down everything, but they’re by no means organized. Just a way to get thoughts out of my head all day so I can sleep at night. Ha!
It’s great…I do all of my commercial bids through google sheets still though. I had a few quotes that were sent to a business email end up in their spam folder (their firewall settings are usually stronger). For residential it’s awesome and easy to use
How do you keep track of people who never responded to an estimate vs people who are dead vs people who moved vs actual potential repeat customers? I’m going through my Google Contacts and it’s a big jumble. Should I delete people who moved? Make lots of groups? Make a note on their file? Abandon Google Contacts and use some much more powerful CRM software?