# Dealing with unhappy customers **URL:** \ **Category:** Uncategorized\ **Created:** [August 30, 2019, 1:27pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709 "2019-08-30T13:27:14Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jcfin](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/jcfin/32/21817_2.png) [@jcfin](https://pressurewashingresource.com/community/u/jcfin)\ **Post date:** [August 30, 2019, 1:27pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/1 "2019-08-30T13:27:14Z")
Hello gang. So a little background: I started my PW business after blowing out my lower back some years ago. Can’t sit for long periods, can’t really lift very heavy things. So today I had scheduled a surface cleaning job, but my back was really aching since last evening. It just occasionally happens, can’t help it. So I was hoping a night’s rest would help, it usually does. But not this time. Had to call the customer and reschedule for another day and he wasn’t pleased. Felt awful after the call. How do you fellas deal wit similar situations - unhappy customers? I really strive to give my customers the best service I can and letting them down is something I obviously don’t want to do. ---
**Author:** ![Infinity](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/infinity/32/30829_2.png) [@Infinity](https://pressurewashingresource.com/community/u/Infinity)\ **Post date:** [August 30, 2019, 1:44pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/2 "2019-08-30T13:44:27Z")
Some people just aren’t reasonable. I rarely take a sick day, but when I do, 99.8% of my customers are very understanding. I did have one guy (I’ll call him Richard) a couple years ago that had a rather sour reaction, because unbeknownst to me he had taken the day off of work so he could “supervise”. Control freak sort of guy; there was ample opportunity and reason to just let me pick up his house key at the hoa office and do my thing. This wasn’t the first time I had cleaned his windows. Anyway, you could offer a discount for the inconvenience. But if they’re _really_ unreasonable, it probably won’t help much. Richard had no interest in rescheduling. And I found out from the people at the HOA office that he had a bit of a reputation among the other service people who did work for him. ---
**Author:** ![Kps0410](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/kps0410/32/15924_2.png) [@Kps0410](https://pressurewashingresource.com/community/u/Kps0410)\ **Post date:** [August 30, 2019, 1:53pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/3 "2019-08-30T13:53:47Z")
Better off not dealing with people like that. ---
**Author:** ![Infinity](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/infinity/32/30829_2.png) [@Infinity](https://pressurewashingresource.com/community/u/Infinity)\ **Post date:** [August 30, 2019, 1:58pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/4 "2019-08-30T13:58:30Z")
Agreed. When I lose a customer like that, it’s “good riddance”. Even better if I can avoid working with them in the first place. ---
**Author:** ![BigJake](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/bigjake/32/28032_2.png) [@BigJake](https://pressurewashingresource.com/community/u/BigJake)\ **Post date:** [August 30, 2019, 3:40pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/5 "2019-08-30T15:40:07Z")
> [@Infinity](#): > > I’ll call him Richard I see what you did there lol ---
**Author:** ![Hotshot](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/hotshot/32/35093_2.png) [@Hotshot](https://pressurewashingresource.com/community/u/Hotshot)\ **Post date:** [August 30, 2019, 5:10pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/6 "2019-08-30T17:10:44Z")
Tell Mr Richard Cranium you can put all the dirt back for free,collect check, black flag Mr ,Mrs Cranium to your DNA list. ---
**Author:** ![MPS](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/mps/32/21161_2.png) [@MPS](https://pressurewashingresource.com/community/u/MPS)\ **Post date:** [August 30, 2019, 8:35pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/7 "2019-08-30T20:35:09Z")
I have Blown back, like many others here share. I keep my schedule fairly open so I can accommodate weather conditions. It’s all about communication. If you let the customer know that they may get rescheduled then it doesn’t usually irk them. I will typically confirm to them with a text the night before if I am coming, or if my back is gone warm them it might be another day or so. Once you let them know of the loose schedule they will tell you if they want it firmed up and why. Then you can decide if you still want them at that point hehe. ---
**Author:** ![Firefighter4hire](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/firefighter4hire/32/21981_2.png) [@Firefighter4hire](https://pressurewashingresource.com/community/u/Firefighter4hire)\ **Post date:** [September 1, 2019, 2:18am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/8 "2019-09-01T02:18:00Z")
Why are you not up front with your customers. Just tell them the truth it’s so much easier to tell them upfront then to try and convince them of your good Intentions ---
**Author:** ![Grizz](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/grizz/32/24448_2.png) [@Grizz](https://pressurewashingresource.com/community/u/Grizz)\ **Post date:** [September 1, 2019, 2:31am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/9 "2019-09-01T02:31:21Z")
> [@Infinity](#): > > I’ll call him Richard I think this is as close as it gets to alex cussing. 😂😂 ---
**Author:** ![Grizz](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/grizz/32/24448_2.png) [@Grizz](https://pressurewashingresource.com/community/u/Grizz)\ **Post date:** [September 1, 2019, 2:32am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/10 "2019-09-01T02:32:03Z")
Darn you beat me to it. ---
**Author:** ![Armadillo](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/armadillo/32/16882_2.png) [@Armadillo](https://pressurewashingresource.com/community/u/Armadillo)\ **Post date:** [September 1, 2019, 5:32am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/11 "2019-09-01T05:32:24Z")
Those types may be richardlike since thay have a small piece of tree branch caught in the wrong spot between their legs. ---
**Author:** ![dcbrock](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/dcbrock/32/38857_2.png) [@dcbrock](https://pressurewashingresource.com/community/u/dcbrock)\ **Post date:** [September 1, 2019, 5:32am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/12 "2019-09-01T05:32:32Z")
> [@MPS](#): > > It’s all about communication This is truth. We live by it. I hear countless horror stories about ‘contractors’ that fail to keep in touch with customers and it makes me cringe. ---
**Author:** ![BigJake](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/bigjake/32/28032_2.png) [@BigJake](https://pressurewashingresource.com/community/u/BigJake)\ **Post date:** [September 2, 2019, 9:26pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/13 "2019-09-02T21:26:49Z")
Here. This is how you deal with the Richard Craniums of the world lol! [https://www.poopsenders.com/](https://www.poopsenders.com/) ---
**Author:** ![Grizz](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/grizz/32/24448_2.png) [@Grizz](https://pressurewashingresource.com/community/u/Grizz)\ **Post date:** [September 3, 2019, 11:35pm UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/14 "2019-09-03T23:35:05Z")
Can you track the shipping atleast i want to watch them open the box. Welp after many YouTube videos it sterilized poop and has a chemical smell and doesnt really look like poop. Woukd be cheap to cut out the middle man 😂😂😂 ---
**Author:** ![BigJake](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/bigjake/32/28032_2.png) [@BigJake](https://pressurewashingresource.com/community/u/BigJake)\ **Post date:** [September 4, 2019, 12:20am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/15 "2019-09-04T00:20:10Z")
Apparently they put a card in the middle you have to dig out that looks like it says who sent it, but it doesn’t. ---
**Author:** ![Patriotspwashing](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/patriotspwashing/32/10192_2.png) [@Patriotspwashing](https://pressurewashingresource.com/community/u/Patriotspwashing)\ **Post date:** [September 4, 2019, 12:26am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/16 "2019-09-04T00:26:14Z")
\*\*\*\* discretion advised…don’t click on it if you get offended easily This is the perfect gift ---
**Author:** ![Sharpe](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/sharpe/32/30159_2.png) [@Sharpe](https://pressurewashingresource.com/community/u/Sharpe)\ **Post date:** [September 4, 2019, 12:26am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/17 "2019-09-04T00:26:43Z")
> [@Infinity](#): > > (I’ll call him Richard) I see what you did there! Dang it someone beat me to this post!!! Sorry Anyways I took my first sick day ever this year. 1 out of 6 people were mad till I gave her 50 dollars off then she was happy again. ---
**Author:** ![Patriotspwashing](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/patriotspwashing/32/10192_2.png) [@Patriotspwashing](https://pressurewashingresource.com/community/u/Patriotspwashing)\ **Post date:** [September 4, 2019, 12:26am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/18 "2019-09-04T00:26:57Z")
Well never mind. Didn’t realize the photo would post with the website link lol ---
**Author:** ![Grizz](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/grizz/32/24448_2.png) [@Grizz](https://pressurewashingresource.com/community/u/Grizz)\ **Post date:** [September 4, 2019, 1:19am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/19 "2019-09-04T01:19:47Z")
Pm me the link. Now im curious ---
**Author:** ![Grizz](https://pressurewashingresource.com/community/user_avatar/pressurewashingresource.com/grizz/32/24448_2.png) [@Grizz](https://pressurewashingresource.com/community/u/Grizz)\ **Post date:** [September 4, 2019, 2:12am UTC](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709/20 "2019-09-04T02:12:10Z")
Thats perfect 😂😂 ill make sure to send both. [Next page](https://pressurewashingresource.com/community/t/dealing-with-unhappy-customers/21709.md?page=2)